Billing Help

EpicGenetics makes billing as friendly and flexible as possible by providing several different payment options to our patients and customers. Depending on the arrangement your clinic, hospital, or health insurance plan has with us, you may or may not be billed directly by EpicGenetics for all or part of the services provided by us.

We do our best to attain reimbursement from insurance companies without contacting you.

Some of the situations that can result in you being responsible for payment are:

  • You have third-party/non-government insurance and are responsible for: co-payment, co-insurance, deductible, and/or non-covered services.
  • You have Medicare and are responsible for co-insurance.
  • You have Medicare and have signed an ABN (advanced beneficiary notice). In this case, you may owe the difference between what Medicare paid and what they have set as the cost of the test.
  • You do not have insurance and are considered a self-pay patient.

Payment Options

EpicGenetics accepts checks, money orders, and credit and debit cards.

We understand that insurance and billing procedures can seem complicated at times. We will do our best to help answer questions and ensure accurate billing. It is our desire to assist you as much as possible in the settlement of your account. If you are unable to make payment in full, please contact our Billing Department for payment arrangements at 855-775-FIBR (3427).